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Our story begins in the world of hostage negotiation. Founder and lead negotiator, Kirk Kinnell, has always felt a conviction to fight for fairness, which led him to join the Scottish Police in his youth and later the Armed Response Team. As the Head of Hostage Negotiation and Armed Policing Scotland, over the course of 30 years, Kirk gained experience in various high pressure areas including the Organised Crime and Counter Terrorism Unit (OCCTU).Kirk quickly realised the skills learnt as a hostage negotiator were transferable to the all aspects of business and life. When Kirk left the police, he felt that these skills were too valuable to leave behind as well; thus, Negotiated Resolutions was born. (he felt that he could continue to help people in another way)
Protest Liaison is a critical function in managing protests, demonstrations and various forms of activism. The training we provide can mitigate many of the associated risks, including reputational, to higher education institutions, the commercial sector and beyond.
Protest Liaison as a negotiation skill can be applied in almost every situation and geographic region. The course provides a detailed overview of Protest Liaison, its objectives, and the role of Liaison staff in facilitating peaceful protests and maintaining lawful freedom of speech dialogue between protesters, relevant authorities and those holding an opposing view.
In his speeches, Kirk – the former head of Hostage Negotiation and Armed Policing in Scotland – shares his techniques for communication and negotiation that can be applied to business and personal communications.
Kirk will share how to listen to the story beneath the spoken word, understand non-verbal communication and analyse patterns of speech. Learning to see the situation from the other person’s perspective is the key to bringing any negotiation or conflict to a successful close. Kirk’s motivational speeches help people from diverse backgrounds and at every level make a real difference in their workplace.
Gain an understanding into how to set goals, understand the true bottom line, and formulate the best alternative solutions for successful problem resolution.
Consider the following 7 elements to learn more about its role in facilitating peaceful protests:
Our training course, delivered in person over two days, breaks down the skills of Protest Liaison into transferable skills delivered by a trained Hostage Negotiator with the relevant experience. Each element is explored and builds through several thematic class-based exercises to a number of immersive exercises to reinforce learning and permits for practical application in a learning environment.
The course content includes the following elements:
○ Engagement
○ Active Listening Skills
○ Conflict management
○ Negotiation
○ Influence
Our training is underpinned by our IRESOLVED® mnemonic, which is a comprehensive negotiation strategy. It was developed to give our clients a reference guide to the essential elements of any successful negotiation, including protest liaison, and has empowered our clients to achieve greater success.
Protest Liaison training offers benefits to the following sectors:
Higher Education Establishments
Protest Liaison training is particularly relevant considering the protests on campus in early 2024 and the requirements of the Higher Education (Freedom of Speech) Act 2023, which comes into force in late 2024 across England and Wales.
Commercial Sector
Protest Liaison has value to those organisations involved in finance, oil and gas exploration, sports events and large-scale entertainment events.
