About Us

Empowering people to reach their full potential

The foundation of Negotiated Resolutions has its origins in the law enforcement world and the demanding role of Police Hostage Negotiator. Founder and lead negotiator, Kirk Kinnell, has a long-held passion about helping others and fighting for fairness. This inspired him to join the Scottish Police Service where he subsequently specialised in Armed Response policing and then Hostage Negotiation.  His abilities and hard work were rewarded with multiple promotions, and he retired from law enforcement as the Head of Hostage Negotiation and Armed Policing for Police Scotland.

Over the course of his 30 years police service, Kirk gained invaluable experience in high-pressure areas including multiple operations with the Organised Crime and Counter Terrorism Unit.  He was an external advisor to US Law Enforcement on the use of force and helped create the current de-escalation of conflict training module. As his training and experience progressed, he recognised that the skills acquired as a Hostage Negotiator were useable in everyday situations and were transferable to the corporate world. When an opportunity took him into the corporate world, he knew that those finely honed skills were too valuable to leave behind and Negotiated Resolutions was born.

Our story begins in the world of hostage negotiation. Founder and lead negotiator, Kirk Kinnell, has always felt a conviction to fight for fairness, which led him to join the Scottish Police in his youth and later the Armed Response Team. As the Head of Hostage Negotiation and Armed Policing Scotland, over the course of 30 years, Kirk gained experience in various high pressure areas including the Organised Crime and Counter Terrorism Unit (OCCTU).Kirk quickly realised the skills learnt as a hostage negotiator were transferable to the all aspects of business and life. When Kirk left the police, he felt that these skills were too valuable to leave behind as well; thus, Negotiated Resolutions was born. (he felt that he could continue to help people in another way)

30 +

Years of experience

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100 +

Clients

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99.9%

Success rate

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Our Purpose

We bring our hostage negotiation skills to the corporate environment.

We bring the skills from the world of hostage negotiation to the corporate environment, allowing many organisations to achieve success, in the most challenging of situations. Our bespoke training solutions are tailored to fit the needs of each organisation, based on the particular challenges being faced.

The tried and “pressure tested” methods used by hostage negotiators, show you how to build rapport, build trust and build sustainable relationships. The unique “Life or Death Listening Skills” are at the heart of our philosophy, showing compassion in the face of organisational conflict, allowing all parties to experience a favourable outcome.

Our Team

Meet our team of dedicated experts.

Our team of experienced hostage negotiators has been trained to handle intense and complex situations. We recognise that every situation is unique and strive to provide tailored, specialised solutions for each crisis. Our team is highly experienced in both negotiations and tactical intervention.

Kirk Kinnell

Professional Negotiator

Kirk Kinnell is a former senior Police Officer and highly experienced Hostage Negotiator.  He has been deployed operationally to resolve in excess of 250 sieges and suicide interventions and has lead negotiations on several occasions where UK nationals have been kidnapped abroad. He is an active associate of ADN Group (Paris).

Stephen MacAllister

Professional Negotiator

A former senior police officer, Stephen McAllister is a highly experienced negotiator, mediator and trainer in addition to being a former member of the UK’s International Negotiator Cadre and International Negotiator Working Group.

Kirsteen Kinnell

Sales and Marketing Manager

Kirsteen brings a wealth of business experience to the role from her background in the setting up and running of a number of small businesses, in both the retail and leisure sectors.

Stephen McNeill

Professional Negotiator

Retired police inspector Stephen McNeill spent 14 years as a detective officer and over 11 years in covert policing. He investigated serious and organised crime throughout the UK and beyond, working with law enforcement partners.

Gavin Hutton

Professional Negotiator

Gavin is a recently retired Police Sergeant with 30 years operational experience. Having been a Negotiator for over 12 Years he has a wealth of experience and is held in high regard by his peers.

Robert Coburn

Professional Negotiator

With a distinguished 27-year career in Police Scotland, I have honed my skills across various critical areas of law enforcement. Throughout eight years, I was an integral part of the National Hostage & Crisis Negotiator team. My role within the Negotiated Resolutions team has allowed me to leverage my expertise in conflict resolution and strategic decision-making to deliver positive results in complex operational and business situations. This blend of law enforcement experience and project management skills has equipped me with a diverse skill set.

Mike mccomas picture.

Mike McComas

Professional Negotiator

During his 27-year career as a Supervisory Special Agent of the Federal Bureau of Investigation (FBI), Mike successfully completed the Special Weapons & Tactics course at the FBI Academy as well as the FBI Hostage Negotiator training.

Lorraine Nicholson

Consultant Psychologist

Lorraine Nicholson is a registered consultant Psychologist who has worked in Australia and the UK over the past 20 years.  She has extensive experience working and training within the medical field, police force, specialist communities, and in the UK courts for the assessment of individuals involved in complex legal and family issues.

Our Team

Meet our team of dedicated experts.

Our team of experienced hostage negotiators has been trained to handle intense and complex situations. We recognise that every situation is unique and strive to provide tailored, specialised solutions for each crisis. Our team is highly experienced in both negotiations and tactical intervention.

Kirk Kinnell

Professional Negotiator

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Stephen MacAllister

Professional Negotiator

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Kirsteen Kinnell

Sales and Marketing Manager

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Stephen McNeill

Professional Negotiator

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Gavin Hutton

Professional Negotiator

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Robert Coburn

Professional Negotiator

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Mike McComas

Professional Negotiator

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Lorraine Nicholson

Consultant Psychologist

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Fiorella Erni

Professional Negotiator

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About Us

Our Purpose

We bring the skills from the world of hostage negotiation to the corporate environment, allowing many organisations to achieve success, in the most challenging of situations. Our bespoke training solutions are tailored to fit the needs of each organisation, based on the particular challenges being faced. The tried and “pressure tested” methods used by hostage negotiators, show you how to build rapport, build trust and build sustainable relationships. The unique “Life or Death Listening Skills” are at the heart of our philosophy, showing compassion in the face of organisational conflict, allowing all parties to experience a favourable outcome.

Our Values

The values that shape our work

We believe in being professional and transparent in all of our actions, and in treating our clients with the respect they deserve.

We take great pride in our knowledge and expertise, and we strive to be the best problem solvers and negotiators to provide a satisfactory resolution every time.

Stephen mcallister

Fairness

We believe fairness should be at the forefront of negotiations. By doing so, we ensure sustainable outcomes and better relationships when negotiations are concluded. 

Value

In all our services offered, we ensure we provide the greatest value to our clients. Whether this be through our training or negotiator for hire, our clients benefit from, and rely on, the value that we can give them.

People & Relationships

Through negotiation, we are better able to understand people and help them find a solution. All of our business revolves around building sustainable relationships and working to improve everyone’s circumstances. That is why we put a lot of effort into ensuring our services focus on people.

Trust

We are open, transparent, reliable and our negotiation style protects your reputation.

Empathy

We epitomise the concept of empathy by listening to what you need. Empathy is the most important Leadership skill.

Our Team

Meet our team

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About Stephen McAllister

A former senior police officer, Stephen McAllister is a highly experienced negotiator, mediator and trainer in addition to being a former member of the UK’s International Negotiator Cadre and International Negotiator Working Group.

He has attended over 100 negotiator incidents across Scotland, the UK and abroad, including high risk counter terrorism incidents featuring multinational kidnappings, where he provided strategic advice to government and private organisations.

Stephen is a member of the European Police College panel of experts in counter terrorism negotiation, and has delivered training to European law enforcement. He also works in a variety of non-executive, advisory and associate roles in the public, private and third sector encouraging the use of active listening skills in the pursuit of excellence and improving service delivery.

Stephen Mcallister

Negotiator/Trainer
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About Kirk Kinnell

Kirk Kinnell is a former senior Police Officer and highly experienced Hostage Negotiator.  He has been deployed operationally to resolve in excess of 250 sieges and suicide interventions and has lead negotiations on several occasions where UK nationals have been kidnapped abroad. He is an active associate of ADN Group (Paris).

Kirk has delivered training and shared his experience with Law Enforcement partners across the world including in USA, Sweden, Dubai, Japan and at the Hostage Crisis Negotiator Course of the Federal Bureau of Investigations (FBI) in Quantico, Virginia, USA.  
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He was recently a lead advisor to US Law Enforcement and produced training models for conflict resolution, decision making and de-escalation of force.  He shares his experience and delivers training to the private sector on business negotiation, listening and influencing skills to companies across Europe and in the Middle East, South America, New Zealand and Asia.  

Kirk Kinnell

Lead Negotiator

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Stephen McNeill

Retired police inspector Stephen McNeill spent 14 years as a detective officer and over 11 years in covert policing. He investigated serious and organised crime throughout the UK and beyond, working with law enforcement partners.

While an active police officer, Stephen was a full-time member of the Hostage and Crisis Negotiation Unit for Scotland, responsible for national operational delivery and effectiveness. In addition, he is qualified as a Hostage Negotiator in relation to Kidnap and Extortion (KE) and Counter Terrorism (CT) operations.

Stephen’s significant record in Hostage Negotiation includes CT Ops and several kidnap-for-ransom incidents in the UK and elsewhere, including Pakistan and the Niger Delta.

Stephen McNeill

Negotiator/Trainer
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About Kirsteen Kinnell

Kirsteen brings a wealth of business experience to the role from her background in the setting up and running of a number of small businesses, in both the retail and leisure sectors.

She manages the day to day running of the business along with website enquiries, whilst coordinating and implementing the marketing and social media strategy.

Kirsteen Kinnell

Sales & Marketing Manager

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Mike McComas

During his 27-year career as a Supervisory Special Agent of the Federal Bureau of Investigation (FBI), Mike successfully completed the Special Weapons & Tactics course at the FBI Academy as well as the FBI Hostage Negotiator training.  He established himself as both a negotiator and instructor domestically and internationally.  

He was selected to the FBI Critical Incident Negotiation Team (CINT) which involved extensive overseas deployments in support of complex criminal and terrorism operations.  After retirement from the FBI, Mike served as Deputy Assistant Inspector General - Investigations for Afghanistan Reconstruction, overseeing criminal investigations.  In addition, he internationally taught Hostage Negotiations, Investigating Terrorist Incidents and Interview and Interrogation for the U.S. Department of State/Diplomatic Security Office of Anti-Terrorism Assistance (DS/T/ATA).      

Mike McComas

Negotiator/Trainer

About Gavin Hutton

Gavin is a recently retired Police Sergeant with 30 years operational experience. Having been a Negotiator for over 12 Years he has a wealth of experience and is held in high regard by his peers. He has been deployed to over 200 Negotiator incidents, including domestic and armed sieges, suicide interventions and also extortion and hostage situations both in the UK and abroad. 

He is a qualified Negotiator and Coordinator in Kidnap and Extortion and Counter Terrorism operations and has successfully completed the FBI Hostage and Negotiating Course in Quantico, Virginia, USA.  Using his experience and training, Gavin was heavily involved in the facilitation and presentation of Negotiator training at the Scottish Police College, providing training to Negotiators,  not only from within the UK but also numerous countries across the world.

Gavin Hutton

Negotiator/Trainer

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About John Darke

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John Darke

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About Charles Parker

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Charles Parker

Administrator
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About Gavin Hutton

Gavin is a recently retired Police Sergeant with 30 years operational experience. Having been a Negotiator for over 12 Years he has a wealth of experience and is held in high regard by his peers. He has been deployed to over 200 Negotiator incidents, including domestic and armed sieges, suicide interventions and also extortion and hostage situations both in the UK and abroad. 

He is a qualified Negotiator and Coordinator in Kidnap and Extortion and Counter Terrorism operations and has successfully completed the FBI Hostage and Negotiating Course in Quantico, Virginia, USA.  Using his experience and training, Gavin was heavily involved in the facilitation and presentation of Negotiator training at the Scottish Police College, providing training to Negotiators,  not only from within the UK but also numerous countries across the world.

Gavin Hutton

Negotiator/Trainer
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